Handling incomplete questionnaires

It is not uncommon for some participants to not answer all the questions on the questionnaire. This can happen for a variety of reasons, including forgetfulness, an unwillingness to participate in the assessment or the possibility that the participant is unfamiliar with the business and having difficulty answering the questions. You may have some idea of the why a particular participant is not completing the questionnaire, or even getting started.

In any case, we suggest that you encourage participants as needed to logon and complete their questionnaire. It may be helpful to remind them that their input is completely confidential and private-no one else will ever have access to their specific responses to the questions.

Use the e-mail feature to send reminder messages to any participant--on the main Intranet status screen simply click on the e-mail address for the participant. An e-mail window will open where you can type your message and send it immediately.

Ultimately, questionnaires with more than ten unanswered questions cannot be used to determine the Family Business Assessment scores for the company and will be automatically excluded from the final results.

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